Wednesday, June 8, 2011

Church's Footwear Service

Casual suede Church's brand shoes - The culprit
A little bit of a rant today. During my last trip to London in January I picked up a pair of high end shoes to replace a pair of sneakers that were both out of fashion and destroyed. After a few recommendations from my fiance, who as you all know knows more about shoes than most I decided on a great pair of casual suede leather shoes from Church's Footwear.

Church's Footwear began as a family shoe making business in 1873 and built up a remarkable reputation as  some of the finest men's shoes coming out of England. They received such wide acclaim that they became James Bond's (Pierce Bronsan era 1995-2002) go to shoe. Know for their extraordinarily high quality, and classic men's styling they became a well known gentleman's shoe.

Roughly 10 years ago they were bought out by the Prada group; makers of Prada, Miu Miu, Car Shoe, and formerly Jil Sanders. The Prada group introduced their own flavor into certain products of the Church's line, leaving most of the classics still handmade in England. Unfortunately it seems the majority of their casual shoes are not handmade in England anymore, but in Italy. A few weeks ago I dropped this pair off to have them repaired due to the sole separating after less than 5 months. Normally when a pair of shoes cost more than $200 you have a expectation that they will last a reasonable amount of time with proper care. Unfortunately this wasn't the case, and it seems they are no longer standing behind their products as they would not give me my shoes back without paying a $100+ bill for re-glueing the front part of the sole together. Had I known there would be a charge I would have done it myself with the exact same shoe glue they use sitting right in my fiance's apartment. Customer service refuses to return calls as well.

I really do like their style of shoes, and the workmanship involved in creating their classic line, but it seems they have strayed from their roots. They are no longer a family business who respects their customers; sadly that was traded for arrogant staff, and poor customer service

22 comments:

  1. So if I need a shoe that will be recognized by fashion snobs, this is it, eh?

    ReplyDelete
  2. They do look like a great pair of shoes that havent been torn from their traditional style

    ReplyDelete
  3. i dont go to church im a heathen.

    ReplyDelete
  4. That's cool, i've never even heard of that brand.

    ReplyDelete
  5. Shoes are looking cool. And comfortable.

    ReplyDelete
  6. They look like pure class, reminds me I need to get a new pair of shoes :D

    ReplyDelete
  7. Where do you live?

    Here in California, and all of the U.S. as far as I know, a company can't charge you anything for a repair without your consent.

    ReplyDelete
  8. They look like decent shoes to me.

    ReplyDelete
  9. i would pick up a pair of these


    got a link to them?

    ReplyDelete
  10. Man, the Prada group has to have a corporate structure. Start at the marketing department and work you way up sending everyone you can find a snail mail or e-mail saying what you did here until you get resolution.

    ReplyDelete
  11. What do you consider "proper care"?

    ReplyDelete
  12. They look like pretty good shoes but not so great about the customer service and the selling themselves out.

    ReplyDelete
  13. Good looking shoes there, and nice little bit of history on Church's Footwear. Too bad about the fees, they should have stated up front that it wouldn't be free.

    ReplyDelete
  14. they looks so sturdy, but still respectable with an element of style.

    ReplyDelete
  15. looks, actually, pretty damn good :3

    ReplyDelete
  16. How disappointing. They look like great shoes.

    ReplyDelete